Please confirm that we accept returns, exchanges and cancellations under the following conditions.
In addition, we cannot accept changes to the product contents after the shipping date.
1) Returns, exchanges and cancellations at the convenience of the customer
(Exchange due to order mistake, return due to purchase cancellation, etc.)
・ Cancellation deadline …… Please contact us by the day before the product shipment date
・ Shipping fee for returns and exchanges …… Customers are responsible (please pay for round trips in case of exchange)
* Fees incurred for refunds, etc.We will deduct it from the refund amount.
In that case, please note that we may not be able to specify the refund method.
2) Returns and exchanges (mispayment) due to store negligence
・ Deadline …… Please contact us within 7 days from the date of arrival of the product.
・ Shipping fee …… Our shop bears (including substitute shipping fee)
3) About products that cannot be returned, exchanged or canceled
1. 1. If you lose your delivery note
2. The product you used
3. 3. Items that have been delivered for more than 8 days
4. Products that have been damaged or soiled by the customer
5. Special offers such as campaigns and sales
* If you return the item without contacting us for returns, exchanges, or cancellations, or if you decline to receive the item, we may charge the full amount of the item price and shipping fee (including the amount returned to each sales office → our shop). Please note that it will be a problem.
Please note that we may refuse future sales and other transactions for customers who have severe etiquette violations such as cancellation without permission and complaints that are not our fault.